privacy policy

Welcome to MyHotelAssist (“MyHotelAssist,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our website, hotel search services, booking services, and related hotel and travel assistance services (collectively, the “Services”).

By using MyHotelAssist, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use our Services, we may collect the following information:

Personal information: Name, email address, phone number, and address.
Hotel and booking information: Check-in and check-out dates, number of guests, room preferences, hotel selections, booking details, and special requests.
Identification information: Passport, government-issued identification, or other identification information where required for a hotel reservation or applicable legal requirements.
Payment information: Payment and billing details required to process or facilitate a reservation or transaction. Payment information may be processed by third-party payment providers.
Communication information: Messages, inquiries, reviews, feedback, support requests, and other communications you send to us.
Preferences: Hotel preferences, accommodation preferences, search criteria, and other information you provide when using our Services.

We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages viewed, searches performed, referring pages, approximate location, and information about how you interact with our website.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Process hotel searches, inquiries, reservations, and related services.
Provide booking confirmations, reservation details, updates, and important service communications.
Communicate with you regarding your hotel booking or requests.
Respond to customer service inquiries and provide assistance.
Personalize and improve hotel search results and recommendations.
Improve the functionality, performance, and user experience of our Services.
Send promotional or marketing communications where permitted by applicable law.
Detect, investigate, and prevent fraud, unauthorized activity, and security issues.
Analyze website usage and trends.
Comply with applicable laws, regulations, legal requests, and contractual obligations.
Protect the rights, property, and safety of MyHotelAssist, our users, and third parties.

3. HOW WE SHARE YOUR INFORMATION

We may share relevant information with third parties when necessary to provide or support our Services.

These parties may include:

Hotels and accommodation providers.
Hotel booking partners and reservation platforms.
Payment processors and financial service providers.
Technology, hosting, customer-support, analytics, and service providers.
Marketing providers where permitted by applicable law.
Professional advisers or service providers where reasonably necessary.
Government authorities, regulators, courts, or law-enforcement agencies when required or permitted by law.

We only intend to share information that is reasonably necessary for the relevant purpose.

We may also use or share aggregated, statistical, or de-identified information that does not reasonably identify an individual.

4. COOKIES AND TRACKING TECHNOLOGIES

MyHotelAssist may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.

These technologies may be used to:

Remember your preferences and settings.
Maintain website functionality.
Understand how visitors use our website.
Analyze website traffic and performance.
Improve hotel search and user experience.
Support advertising and marketing activities where permitted.

You may be able to manage or disable certain cookies through your browser settings or available cookie preferences. Disabling certain cookies may affect some website functionality.

5. DATA SECURITY AND RETENTION

We use reasonable technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

6. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, which may include the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Opt out of certain forms of targeted or personalized advertising where applicable.
Request portability of your information where applicable.

To exercise an applicable privacy right or submit a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

7. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to or integrations with third-party websites, hotel websites, booking platforms, payment services, or other external services.

These third parties operate independently and may have their own privacy policies, terms, cookies, and data practices.

MyHotelAssist does not control or take responsibility for the privacy practices, security, content, or policies of third-party websites and services. We encourage you to review their applicable privacy policies before providing personal information.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

9. INTERNATIONAL DATA TRANSFERS

Depending on where you are located and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures for such transfers and processing.

10. AI AND AUTOMATED TECHNOLOGIES

Some MyHotelAssist features may use artificial intelligence or automated technologies to provide hotel recommendations, search assistance, property information, summaries, or personalized experiences.

Information processed through these features may be used to provide and improve the relevant Services, subject to applicable law.

AI-generated information may not always be accurate or complete. You should verify important hotel information, including pricing, availability, room details, amenities, cancellation policies, and hotel requirements, before making a reservation.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When we make changes, the updated Privacy Policy will be published on the MyHotelAssist website along with an updated effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

12. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

MyHotelAssist
Email: info@myhotelassist.com