TERMS AND CONDITIONS

Welcome to MyHotelAssist (“MyHotelAssist,” “we,” “our,” or “us”). By accessing or using our website, platform, and hotel-related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these Terms, please discontinue use of our Services.

1. OUR SERVICES

MyHotelAssist is an independent hotel booking and travel assistance platform that helps users discover, compare, and access hotel accommodation options and related services.

MyHotelAssist does not own, operate, manage, or control the hotels or accommodation properties listed on our platform. Hotel rooms, rates, amenities, availability, and accommodation services are provided by independent third-party hotels, property owners, operators, booking partners, or other service providers.

Your stay is ultimately subject to the terms, policies, rules, and conditions of the applicable hotel or accommodation provider.

2. HOTEL PRICES AND AVAILABILITY

Hotel prices, room availability, amenities, policies, photographs, descriptions, and other property information may change at any time without prior notice.

Displayed prices may or may not include applicable taxes, resort fees, service charges, cleaning fees, deposits, or other additional charges. The final amount payable will depend on the applicable booking terms and the hotel or booking provider.

We recommend reviewing the complete booking details, including the total price, cancellation policy, payment conditions, and hotel policies before confirming a reservation.

3. HOTEL BOOKINGS AND RESERVATION CHANGES

Hotel reservations may be completed directly through MyHotelAssist or through a third-party hotel, booking platform, or service provider.

Once a reservation is made, cancellations, modifications, refunds, no-show policies, check-in requirements, early check-out policies, and other booking conditions are subject to the applicable hotel’s or booking provider’s terms.

MyHotelAssist does not guarantee that every reservation can be changed, cancelled, refunded, or modified after confirmation.

Users are responsible for reviewing the applicable reservation conditions before completing a booking.

4. USER REQUIREMENTS

You must be at least 18 years old and legally capable of entering into agreements to use our Services.

By using MyHotelAssist, you agree to:

• Provide accurate, complete, and up-to-date information when making inquiries or reservations.
• Use the Services only for lawful and legitimate purposes.
• Provide correct guest names, dates, occupancy details, and other booking information.
• Comply with the rules and policies of the applicable hotel or accommodation provider.

You may not:

• Make fraudulent, misleading, or unauthorized reservations.
• Use bots, automated systems, scraping tools, or similar technologies to access or collect information from our website without authorization.
• Attempt to bypass or interfere with our website’s security measures.
• Copy, reproduce, modify, distribute, or commercially exploit our website content without permission.
• Use our Services in a manner that could damage, disrupt, or impair our website or services.

We reserve the right to suspend or restrict access to our Services where we reasonably believe these Terms have been violated.

5. HOTEL INFORMATION AND CONTENT

MyHotelAssist may display hotel names, descriptions, photographs, room information, amenities, ratings, reviews, location information, and other accommodation-related content.

While we aim to provide useful and accurate information, some information may be supplied by hotels, third-party providers, partners, or other external sources. We do not guarantee that all hotel information will always be accurate, complete, current, or error-free.

Hotel facilities, amenities, room configurations, photographs, services, and policies may differ from the information displayed on our website and may change without notice.

6. INTELLECTUAL PROPERTY

All content available on the MyHotelAssist website, including text, graphics, logos, designs, software, layout, trademarks, and other materials, is owned by or licensed to MyHotelAssist or its respective owners.

You may access and use the website for personal and non-commercial purposes. You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

Hotel names, trademarks, logos, photographs, and other third-party materials remain the property of their respective owners.

7. DISCLAIMER

Our Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, MyHotelAssist does not guarantee that:

• Hotel information will always be accurate, complete, or up to date.
• Hotel rooms or properties will always be available.
• Prices will remain unchanged.
• The website or Services will always operate without interruption or errors.
• A particular hotel, room, amenity, facility, or service will meet your expectations.
• Third-party hotel providers will fulfill their obligations as described.

MyHotelAssist acts as an independent platform or intermediary and is not responsible for the acts, omissions, services, facilities, safety, quality, or conduct of independent hotels and accommodation providers.

8. HOTEL STAYS AND THIRD-PARTY RESPONSIBILITY

Your actual accommodation and stay are provided by the applicable hotel or accommodation provider.

MyHotelAssist is not responsible for circumstances including, but not limited to:

• Hotel cancellations or overbookings.
• Changes to room types or hotel facilities.
• Hotel closures or temporary service interruptions.
• Poor service, cleanliness, maintenance, or accommodation conditions.
• Check-in or check-out issues.
• Damage, theft, loss, or personal belongings at a property.
• Disputes between guests and hotels.
• Changes to hotel policies, amenities, or operating conditions.

Any complaint relating directly to the hotel or your stay should, where appropriate, also be raised with the relevant hotel or accommodation provider.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MyHotelAssist shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• Your use of our Services.
• Your hotel reservation or accommodation stay.
• Any cancellation, modification, delay, or disruption.
• The acts or omissions of a third-party hotel or accommodation provider.
• Any inaccurate or outdated information supplied by third parties.
• Your inability to access or use our website or Services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, booking options, or references to third-party websites, hotels, booking platforms, payment providers, or other services.

These third parties operate independently of MyHotelAssist and may have their own terms, privacy policies, cancellation rules, and other conditions.

MyHotelAssist does not control and is not responsible for the content, availability, security, policies, or practices of third-party websites and services.

11. AI FEATURES

Certain MyHotelAssist Services may use artificial intelligence or automated technologies to provide hotel recommendations, travel assistance, property information, summaries, search results, or other content.

AI-generated information may occasionally contain errors, omissions, outdated information, or inaccurate recommendations.

You should independently verify important hotel information—including price, availability, room type, amenities, cancellation policies, check-in requirements, and property rules—before making decisions or completing a reservation.

AI-generated information should not be considered a guarantee of hotel availability, pricing, quality, or suitability.

12. PAYMENTS AND ADDITIONAL HOTEL CHARGES

Where applicable, payments may be processed by MyHotelAssist, a hotel, booking partner, payment processor, or another authorized third party.

Certain hotels may require additional payment at the property, including but not limited to security deposits, local taxes, resort fees, parking charges, extra-person charges, or other property-specific fees.

Users are responsible for reviewing applicable payment and fee information before completing a reservation and for paying any charges properly imposed by the applicable hotel or provider.

13. GOVERNING LAW AND CHANGES TO THESE TERMS

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the relevant jurisdiction, without prejudice to any mandatory consumer rights that may apply.

MyHotelAssist reserves the right to modify, update, or replace these Terms and Conditions from time to time.

Any updated Terms will be published on the MyHotelAssist website. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

14. CONTACT US

If you have questions regarding these Terms and Conditions or our hotel-related Services, you can contact us at:

MyHotelAssist
Email: info@myhotelassist.com